Customer Service

At EPHA, our priority is to provide exceptional customer service, ensuring that every interaction is personalized and satisfying. We pride ourselves on the proximity of our branches and the dedication of our team to serve all your needs efficiently and professionally.

Comprehensive spare parts and service services – Learn about our process

Personalized treatment

Our customers value the personalized attention they receive at our branches. Our specialists accurately identify the parts or products requested, allowing the customer to verify them directly.

If the product is available in stock, the customer can take it immediately. For remote orders, we ensure delivery in the next available shipment.

Supply efficiency

In the event that a product is out of stock, our EPHA network locates and ships the item as quickly as possible.

If an error occurs in the order, we are committed to quickly replacing the incorrect part, minimizing any inconvenience to the customer.

atención al cliente EPHA, Customer Service, EUROPART HISPANO ALEMANA SA
atención al cliente EPHA, Customer Service, EUROPART HISPANO ALEMANA SA

Constant communication

Staying in touch with our customers is essential. We are always available to answer any queries and provide any necessary support. Our goal is to ensure that every customer feels cared for and valued at all times.

S2S Service (Storage to Storage)

We offer an exclusive S2S (Storage to Storage) service designed to optimize the management of spare parts for your vehicles.

We carry out a personalized study of your needs, helping you to define the spare parts your vehicles require. This service ensures that you have the optimal spare parts at your facilities.

Your economical solution for spare parts and services

Spare parts to

BEST PRICE

More than 30 years of experience

PERSONALIZED ATTENTION

Guarantee of

QUALITY 

Quick change

AND SIMPLE

Installation in

48 WORKING HOURS

Order confirmation

IN 24 HOURS

Contact us

We are here to help you boost your business. Ask us about EPHA’s S2S service. Our team is ready to provide you with the support you need and ensure you have the right products for your business.

Visit our online store and discover how EPHA can improve your shopping experience and customer service.

atención al cliente EPHA, Customer Service, EUROPART HISPANO ALEMANA SA

Satisfied customers

Best price

Incidents resolved